TOP NOTCH INFOTRONIX (INDIA)PVT. LTD - Warranty Policy
The policy has been made to ensure that all Top Notch Infotronix Customers, Dealers, Distributors get the Best warranty support and have a crystal clear idea about warranty, there by feels privileged and proud of owning a ZEBRONICS product.
The term warranty is applicable only if :
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The product has genuine warranty sticker and serial no stickers, both should be intact and not tampered.
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If product is not physically damaged/tampered/burnt. (like broken corners, visible cracks, connector pins damaged, rusted, wetted, burnt etc) the Warranty is applicable. Physical damage has to be decided by the Top Notch Infotronix service center.
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In case of motherboards the CPU pins of the socket should not be damaged/broken/bent, corner or connector damage, spare missing or burnt and if it is sold under warranty terms.
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If the product is within the warranty period (applicable warranty period varies based on product categories as specified below).
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The product claimed for warranty is already been attempted for repair (other than any Top Notch Infotronix service center), then the warranty is void, and product will be considered as no warranty.
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Ensure that Remarking / modifying of the original product brand label or date has not been done.
Warranty period for different ZEBRONICS products are as given below table
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Gaming Accessories |
1 Year |
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Card Reader, USB hub |
1 Year |
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TV Tuners |
1 Year |
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Headphone & Mic |
1 Year |
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Portable Media Players |
1 Year |
|
Networking Products |
1 Year |
|
Digital Camera |
1 Year |
|
Power Supply (Except Economy series) |
3 Years |
|
Power Supply - Economy series |
2 Years |
UPS 101 / 105 / 110 / 850 / 1000 /
U700 / U111 / U333 |
2 Years ( 1st year on - site* 2nd year carry - in)
(1 year warranty on battery) |
|
Graphics Card Below 128 MB |
1 Year |
|
Graphics Card 128 MB and above |
3 Years |
|
Web Camera |
1 Year |
|
Keyboard & Mouse |
1 Year |
|
Monitor CRT (Sunanna) |
3 Years (1st year on -site*, 2nd & 3rd year carry - in) |
|
Monitor CRT (Mrignaini) |
1Year (On - Site) |
|
Monitor LCD |
3 Years (1st year on - site*, 2nd & 3rd year carry - in)
Total defective pixels Limitation
A.15"LCD Monitor - 2 (Bright pixels) +3 (Dark pixels) = 5(Total pixels)
B.17"LCD Monitor - 3 (Bright pixels) +3 (Dark pixels) = 6(Total pixels)
C.19"LCD Monitor - 3(Bright pixels) +3 (Dark pixels) = 6(Total pixels)
What is Bright and Dark Pixel?
An imperfection may appear on the screen if either the pixel or sub-pixel is stuck always ON; a bright pixel on a dark background, or it is stuck always OFF; a dark pixel on a bright background.
|
|
Flash Drive |
3 Years |
|
Add on cards |
1 Year |
|
Hard disk case |
1 Year |
|
Speakers & Subwoofers |
1 Year |
|
ZEBRONICS Mother Board 810/845/865/915(S478)/945(S478)/G31/G41 |
1 Year |
|
ZEBRONICS Pro series all Product |
1 Year (Except pro series power supply) |
|
ZEBRONICS Pro Series Power Supply |
2 Years |
|
Universal Laptop Adaptor |
1 Year |
|
CPU Cooling fan / Notebook cooling Pad |
1 Year |
|
USB to IDE/SATA Converter and Cable |
1 Year |
|
Digital Photoframe |
1 Year |
|
Power strip |
1 Year |
|
Laptop Coolers |
1 Year |
|
External USB slim DVD R/W Drive |
1 Year |
|
ZEBRONICS Case Cooling Fan |
Testing warranty |
|
All accessory (Remote, Adaptor, Cable etc) |
Testing warranty |
DOA (Dead on Arrival)
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Product found defective or not working immediately on purchase, or within 15days of purchase will be treated as a DOA.
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Invoice copy of the purchase bill will be necessary to claim a DOA case, if not available then the warranty sticker date will be treated as purchase date and the sticker should be 100% intact and not tampered.
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If the product is found defective after checking by the Top Notch Infotronix service center then a new product will be issued against the faulty product, But packing and accessories would not be replaced.
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In case of physical damage of the product it will not be treated as DOA. Even if customer claims warranty after few hours of purchase.
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In some emergency cases Top Notch Infotronix distributor also can take decision and can replace the product but the distributor has to keep all above DOA T&C in his mind.
RMA (Return Material Authorization)
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Service center shall repair the defective Product and return it back, within 15 working days from the day defective product been received(Date mentioned on the receipt).
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If the defective product is not repairable , Top Notch Infotronix will provide an equivalent product or an upgrade product (with nominal actual difference). In case no availability of the product, credit note will be issued based on the current market value of the same Product.
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Credit note would be issued at market rate or invoice rate which ever is lower.
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In case of credit note customer has to deposit all the accessories of the product which were there at the time of buying the product or nominal charges as per actuals would be deducted for the same.
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In case of transportation damages i.e. material sent directly by customers/dealers to Top Notch Infotronix service center, Top Notch Infotronix service center would not be responsible and would be treated as out of warranty because of physical damage.
Warranty of Distribution Products
It will be considered as per brand owner's policy.
CID (CUSTOMER INDUCED DAMAGE)
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A damaged products will be accepted for repairing only if it is possible (to be decided by Top Notch Infotronix service center) and repair will be done under chargeable basis.
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If the product is repaired , customer or dealer will be charged for the spares, repairing, servicing cost and it would be informed to the customer before repair.
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In case the product is not repaired will return the same defective product to the customer or dealer.
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In CID case ,the repairing of the product is done from the Top Notch Infotronix, H.O. Chennai service center only. It takes only 15 to 20 working days from the receipt of defective product at the H.O.
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A warranty of max 15days would be given on the product after getting repaired under chargeable basis from Top Notch Infotronix.
*on-site warranty applicable to selected cities only.
**Terms and conditions of warranty are subjected to change without notice .
