FAQ - Zebronics Laptop

Q: Is the RAM upgradable ? What is the max. capacity?

A: ZEB-NBC 3S/4S/5S > 2 channel DDR4 with maximum memory of 64GB (two sticks of 32GB)
ZEB-NBC 1S/2S does not have an upgradable ram.
Note - It is recommended to take the laptop to the authorized service center for ram upgrade.

Q: Can I expand the storage? What is the max. capacity?

A. ZEB-NBC 1S/2S > one additional M.2 2242 is available, with a support of 512GB max.
ZEB-NBC 3S/4S/5S > an additional 2.5 inch sata SSD/HDD can be Installed with a maximum of 1TB.
Note - It is recommended to take the laptop to the authorized service center for storage upgrade.

Q: How to connect a laptop to an external display?

A: ZEB-NBC 1S/2S > use mini HDMI to HDMI cable and connect it to required Display.
ZEB-NBC 3S/4S/5S > use HDMI to HDMI cable and connect it to required Display.
Type C port can be also used for display output.

Q: Does it support 4k in the HDMI port?

A: .Yes, ZEB-NBC 1S/2S/3S/4S/5S supports 4k with HDMI at 60Hz.

Q: How many USB ports are there?

A: ZEB-NBC 1S/2S > 2x USB 3.2, 1x Type C
ZEB-NBC 3S/4S/5S > 2x USB 3.2 , 1x USB 2.0 , 2x Type C (one for charging & other Type C 3.2 gen 1 for data & video out)

Q: What is the RJ45 lan port speed ?

A: The RJ45 port in ZEB-NBC 3S/4S/5S supports upto 1Gbps.

Q: Which adapter can be used to charge the laptop ?

A: It is recommended to use the bundled DC 19V 3.42A adapter to charge your laptop.

Q: How to contact for service and support ?

A: Website - https://zebronics.com/pages/contact-us
Register product - https://warranty.zebronics.com/
Service centers - https://zebronics.com/pages/service-centres
Whats app - +919363453681
Email - support@zebronics.com

BIOS FAQ

Q: How to enter the BIOS ?

A: Turn ON the computer.
Wait until the boot screen appears, then press ESC key continuously until it enters the BIOS menu.

Q: How to Boot the system from a USB flash drive ?

A. Plug in your Bootable Pendrive.
Under the Boot Overdrive option select the USB drive you want to boot.
On the BIOS menu, navigate to the “Save and Exit” section.
Press Enter.

Q: How to Enable/Disable “Secure Boot” ?

A: On BIOS page, navigate to “Security” Tab
Click on “Secure Boot” option
Select Enable/Disable as per preference.

Q: How to restore BIOS settings ?

A: .On BIOS page, navigate to “Save and Exit” Tab
Proceed with the “Restore defaults” setting.

LAPTOP GUIDE

Getting started with Windows 11

.The first setup procedure, known as the "out-of-box experience" (OOBE), enables you to establish a new account and select your preferred settings.
Install updates: It's crucial to download and set up the most recent Windows 11 updates after the initial installation. Select Windows Update from the System menu after opening Settings.
Personalization: Customize your Desktop by changing the wallpaper, adding widgets, and rearranging icons.
Performance tweaks: Explore Windows 11 settings to optimize performance based on your preferences.
Set up apps: Install and configure the apps you need for work or entertainment.
ransfer files: If you have files on your old computer that you want to transfer to your new one, you can use an external storage device or cloud storage services to facilitate the transfer
Security: Set up security measures such as Windows Hello for biometric authentication or PIN login, you device comes with fingerprint login. You can also enable Windows Defender Antivirus for Real-Time Protection against malware
Backup: Consider setting up a backup solution to protect your important files and data

How to enable fingerprint

To enable fingerprint recognition on your Windows 11 device, you can follow these steps:

Open Settings.
Click on Accounts.
On the right side, click on Sign-in options.
Under the Ways to sign in section, select Fingerprint recognition.
Click the Setup button to enable the Windows Hello fingerprint feature.

You will be prompted to enter your account password or PIN. Once you have done that, you can register your fingerprint by touching the scanner with your finger a few times. After that, you should be able to use your fingerprint to sign in to your device.

How to uninstall Apps & Windows updates:-

In Windows 11, you can uninstall apps via the Start menu, Settings, or Control Panel. The procedures for removing apps using these techniques are as follows:

For uninstalling Apps

Using Start menu:

Select All Apps in the upper right of the menu by clicking the Start button.
Find the app you wish to remove, right-click on its icon, and choose Uninstall from the pop-up menu.

Utilizing Settings:

To launch Settings, use the keyboard shortcut Windows + i.
Select Apps & Features by clicking Apps on the sidebar.
Locate the app you wish to uninstall in the list of apps by scrolling down, clicking the three dots next to it, and then choosing Uninstall.

The Control Panel:

Select Uninstall a Program after opening the Control Panel.
The program you wish to delete can be found by scrolling through the app list, choosing it, and then clicking the delete button in the toolbar above the list

For uninstalling Windows Update

Utilizing Settings:

After clicking Settings, go to Windows Update.
Select Uninstall next to the update you wish to remove by clicking Update history.

Create backup for windows 11

You can utilize the Backup and Restore tool to make a complete backup of your Windows 11 computer. This is how:

Launch Start.
To launch the application, enter "Control Panel" and click the first result.
Select System and Security by clicking.
Select Backup and Restore by clicking it.
Select System Image Backup.
Choose the on a hard disk radio button.
To select the location for your Windows 11 full backup, use the on a hard disk drop-down selection.
Then press the Next button.
(Optional) Choose any extra drives to add to the backup.
Then press the Next button.
Select "Start backup" from the menu.
When asked to make a system repair disc, select no.

To restore a backup

In Windows 11, you can restore a backup using the Backup and Restore

Reset windows 11

You can follow these instructions to restore your Windows 11 computer to factory settings:

Launch Settings.
Select System.
Select Recovery from the list on the right.
Click Reset PC next to Reset this PC.
A window labeled Reset this PC will appear.
There are two ways to restart Windows 11:
Keep My Files: This choice keeps your private files while deleting your apps and preferences.
Remove Everything: This choice erases all of your personal files, settings, and applications. If you're selling or giving away your PC, use this option.

Please be aware that it's a good idea to check for updates after the reset is finished to make sure that Windows 11 is not lacking any security patches or drivers. If necessary, you might also need to reinstall any previous software.

Troubleshooting guide

Troubleshoot a slow-running system:

Ensure your system is up to date: Make sure you have the latest updates for Windows and device drivers.
Restart your PC and open only the apps you need: Restart your PC and open only the necessary applications.
Make sure the system is managing the page file size: Ensure that the system is managing the page file size automatically.
Check for low disk space and free up space: Verify if there is low disk space and free up space if required.
When the system disk is running out of space, it can affect the performance and functionality of your system.
Adjust the appearance and performance of Windows: Optimize the appearance and performance of Windows by OneDrive syncing: Temporarily pause OneDrive syncing to reduce system load
Adjusting visual effects.
Disable unnecessary start-up programs: Prevent unnecessary programs from starting automatically when you boot your PC.
Check for and remove viruses and malware: Scan your system for viruses and malware using an antivirus program.
Restore your PC from a system restore point: If all else fails, restore your PC to a previous state using a system restore point.
Alternatively can use resource friendly LINUX.

Please note that these suggestions are listed in order, so start with the first one, see if it helps, and then proceed to the next one if needed.

Troubleshoot touchpad abnormal problems:

Check if the touchpad is enabled: Ensure that the touchpad is not disabled. Use the function key (hotkey) to enable/disable the touchpad function.
Verify touchpad settings in Windows: Open the Windows search bar and type “Touchpad settings”. Open the settings and ensure that the touchpad function is turned on.
Update touchpad drivers: Open Device Manager, select “Human Interface Devices” or “Mice and other pointing devices”, right-click on the touchpad device, and select “Update Driver”.
Reinstall touchpad drivers: If updating the drivers doesn’t resolve the issue, uninstall the touchpad device from Device Manager, restart your PC, and let Windows reinstall the drivers.
Seek Zebronics support: If the problem persists, consider reaching out our support for further assistance.

Troubleshoot camera issues:

Run the built-in camera trouble-shooter: Windows 11 has a built-in camera trouble-shooter that can help diagnose and fix common camera issues.
Check for updates: Ensure that your system is up to date with the latest Windows updates. Verify camera access permissions: Make sure that apps have permission to access your camera.
Check for a physical camera’s Privacy Shutter: Make sure that camera Shutter is in the correct position.
Update camera drivers: Out-dated or incompatible camera drivers can cause issues.
Disable conflicting applications: Certain applications or services may interfere with your camera’s functionality. Try disabling or closing any unnecessary applications running in the background.

If these troubleshooting steps do not resolve your camera issue, consider reaching out to Zebronics Support.

Fix audio problems

To fix audio problems in Windows 11, you can try the following methods:

Check the volume and mute settings on the taskbar. Ensure that the volume is not muted and is set to an appropriate level.
Please ensure that the sound output is configured for the appropriate device by verifying the quick settings.
Run the audio trouble-shooter from the sound icon on the taskbar.
Update, uninstall, or reinstall the sound drivers from Device Manager. Out-dated or faulty drivers can cause audio problems.
Change the sound enhancement and advanced settings from Speaker Properties. Adjusting these settings might help resolve certain audio issues.
Restore defaults if none of the above methods work.

Fix keyboard issue

If you experience the keyboard is not working, please refer to the following troubleshooting steps:

Updating software usually helps the system stability and optimization, so we recommend you check and often update to the latest version in your laptop.
Reinstall driver in Device Manager
Use the keyboard trouble-shooter
Reset your PC