Warranty Policy

ZEBRONICS LIMITED WARRANTY POLICY

The Service arm of Zebronics India Pvt Ltd (ZEBCARE) warrants your product against any tech defect related to its components/software/user interface when purchased directly from Zebronics or its authorized reseller.
This policy ensures you a trouble free and relaxed support system with clarity of operation.
We request you to go through below mentioned detailed version of warranty policy.


THE TERM WARRANTY IS APPLICABLE IF
    • Product is for personal use
    • Product is under warranty period
    • Product purchase invoice/bill (tax paid) is available and shown during repair.
    • Warranty and serial number stickers are intact and not tampered.
    • Product is not opened/attempted to repair except Zebcare authorized centers and its authorized engineer(s)
    • Product is not damaged,burnt,rusted,water-logged,tampered, etc (or any non repairable condition) etc.
    THE TERM WARRANTY CEASES IF
      • Any Remarking on product like mentioning date of sale on product etc.
      • Trying to modify actual product
      • Trying to tamper ZEBRONICS logo
      • Product is used for commercial purposes*
      • Resale of product after use etc.
      • Product is not used as per instructions mentioned or improper use of products determined by Zebcare
      • Product is placed at a site that is not recommended for operation
      • Some accessory assembled in a system which is not sold by ZEBRONICS authorized channel
      • Defects generated due to conditions/situation beyond control like lightening, surge/abnormal voltage, act of God etc.
      TYPES OF WARRANTY
      • DEAD ON ARRIVAL (DOA)
        • The duration of DOA is 15 days from the date of user purchase
        • As the name suggests product should be in dead condition means product does not turn on at the time operation
        • User should submit such product to nearby Zebcare with its intact packing/accessories and in brand new condition.
        • Upon confirmation of defect from service center, user will be allowed for a brand new replacement.

      • UNDER WARRANTY (UW)
        • The duration between DOA and out of warranty is known as under warranty duration
        • User can get their product treated from nearby service center for any tech defect
        • Under Warranty products are served in below mentioned manner
      • CARRY IN / IN-HOUSE/ RETURN TO BENCH SERVICES
        • User is required to visit nearby Zebcare along with defective product

      • ONSITE /DOOR STEP SERVICES
        • Zebcare engineers visits to customer place or seller place as per municipal limits and product category criteria to repair the product

      • OUT OF WARRANTY (OOW)

        • When the duration of warranty expires, user can rectify the defect of product under charges in this duration.
        • Repair must be carried out at ZEBACREs only.

      WARRANTY POLICY FOR DIFFERENT ZEBRONICS PRODUCT RANGE

      IT VERTICAL

      GAMING ACCESSORIES

      1 Year

      TV TUNERS

      1 Year

      HEADPHONES

      1 Year

      PORTABLE MEDIA PLAYERS

      1 Year

      POWER SUPPLY (EXCEPT ECONOMY SERIES)

      3 Years

      POWER SUPPLY - ECONOMY SERIES

      2 Years

      UNINTERRUPTIBLE POWER SUPPLY (UPS)

      2 Years ( 1st year on - site* 2nd year in-house) (1 year warranty on battery)

      WEB CAMERA

      1 Year

      KEYBOARD & MOUSE

      1 Year

      MONITORS (REGULAR)

      LED from 18.5" to 32" -  3 Years onsite

      LED from 15.6" to 18.4" -  3 Years (1st year - onsite* ; 2nd and 3rd year - in-house )

      MONITORS (VALUE SERIES)

      1 Year - in-house warranty only

      value series consists of monitor from 15" to 19"

      ADD ON CARDS

      1 Year

      SPEAKERS & SUBWOOFERS

      1 Year

      ZEBRONICS MOTHER BOARD (FOR SOCKET UPTO 775)

      1 Year

      ZEBRONICS MOTHER BOARD (FOR SOCKET ABOVE 775)

      2 Year

      LAPTOP ADAPTOR

      1 Year

      CPU COOLING FAN / NOTEBOOK COOLING PAD

      1 Year

      POWER STRIP

      1 Year

      LAPTOP COOLING PAD

      1 Year

      ZEBRONICS CASE COOLING FAN

      Testing warranty

      SMF BATTERIES (LESS THAN 10AH CAPACITY)

      1 year (carry in)

      SMF BATTERIES (MORE THAN 10AH CAPACITY)

      2 years (carry in)

      ALL ACCESSORY (REMOTE, ADAPTOR, CABLE ETC)

      Testing warranty

       

       

      SUREVEILLANCE VERTICAL

      INDOOR & FUSED SMPS

      1 Year

      RAIN PROOF SMPS

      2 Years

      CAMERA

      2 Years

      DVR

      2 Years

      VIDEO DOOR PHONE

      1 Year

      UNINTERRUPTIBLE POWER SUPPLY (UPS)

      2 Years ( 1st year on - site* 2nd year in-house) (1 year warranty on battery)

      POE SWITCHES

      2 Years

       

       

      TELECOM VERTICAL

      HEADPHONES

      1 Year

      PORTABLE SPEAKERS

      1 Year

      BLUETOOTH EARPHONES

      1 Year 

      POWER BANKS

      1 Year

      WEARABLE DEVICES (WATCHES / BANDS)

      1 Year

      CHARGING CABLES

      6 months

      MOBILE ADAPTORS

      6 months

      WIRED EARPHONES

      6 months



      FEW DEFECT DEFINITIONS/CONDITIONS

      Monitor Defect Pixel limitation

      3(Bright pixels) +3 (Dark pixels) = 6 (Total pixels); (Monitor containing less pixel defect then 6 pixels, does not fall under defect category)

      What is Bright and Dark Pixel?

      An imperfection may appear on the screen if either the pixel or sub-pixel is stuck always ON; a bright pixel on a dark background, or it is stuck always OFF; a dark pixel on a bright background.

       

      SMF Battery warranty will be null and void under below circumstances

       

      Deep discharge; less than 9V

      Battery found in bulge form

      Reverse charge / Over Charge

      Battery terminal found soldered, etc



      GENERAL TERMS & CONDITIONS 
        • The terms of warranty are liable to change from time to time without any notice to customers as per market trends and management resolution.
        • Warranty is non transferable and shall not be considered in case of any resale
        • The warranty period starts from the first purchase of the product.
        • Commercial purposes means product is used to achieve commercial or financial goals.*
        • Such products will have 3 months of warranty only.
        • Products used in an office environment through which administrative or clerical types of activities conducted, does not fall under this category.
        • Zebcare reserve the right to deny the repair of an outdated model in case of spare unavailability till further confirmation
        • In case of transportation damage/missing i.e. product(s) couriered by dealer/ end user to Zebcare, we shall not be responsible for it and unable to serve such cases.
        • In the event of replacement, customer need to visit nearby Zebcare with full product , its accessories with intact packing. Replacement at onsite not permitted. 
        • Same color combination cannot be committed in the event of replacement. Customer will have to accept the replacement with available color combination in stock.
        • No DOA for onsite products. As per above mentioned condition
        • In the event of replacement, if same model is not available then equivalent value alternate model can be issued. Price of product will be referred as current market rate or user invoice rate, whichever is lower.
        • Out of warranty & Critical cases will be accepted for repairing only and under condition bases i.e. if the product can’t be repaired it will be returned back to customer.
        • Onsite warranty is applicable to selected pin codes only.
        • Some products are not warranted as per their category like some monitors are carrying 1 year in house warranty only. Please ensure warranty before purchase from our website
        • Zebcare reserves the right to retain the defective spare removed from user product against the fresh spare placed by Zebcare. It is for e waste recycling and due to environmental concerns.
        • Onsite products which does not carry onsite at customer (end user place), a customer can avail onsite services with visit charges
        • Charges as below
        • 1 to 25 Kms – Rs.150/-
        • 26 to 50 Kms – Rs.200/-
        • 51 to 75 Kms – Rs.250/-
        • 76 to 100 Kms – Rs.300/-
        • Distance will be calculated from zebcare pin code to user pin code via GOOGLE MAPS.
        • Any disputes arising out of the warranty shall be settled at the courts of Chennai, Tamil Nadu.
        LIMITATION OF LIABILITY UNDER PRODUCT WARRANTY

        Zebronics is not responsible for damage arising from failure to following instructions relating to the product's usage.
        This Limited Warranty applies only to the product manufactured by or for Zebronics, that can be identified by the "Zebronics" trademark, trade name, or logo affixed to it.
        The Limited Warranty does not apply to any (a) Damage due to acts of nature or God, for example, lightning strikes, tornadoes and the like; (b) Negligence; (c) Commercial use; (d) Modifications to any part of the Product; (e) Damage caused by accident, abuse, misuse, flood, fire, earthquake or other external causes; (f) Damage caused by operating the Product outside the permitted or intended uses described by Zebronics or with improper voltage or power supply;
        In no event will Zebronics India Private Limited be liable for any indirect, consequential, exemplary, incidental or punitive damages, including lost profits, even if Zebronics has been advised of the possibility of such damages. YOU AGREE THAT ZEBRONICS’S LIABILITY IN ANY DISPUTE WILL BE LIABLE TO AN EXTENT OF THE TOTAL AMOUNT YOU PAID FOR THE ORDER OR PRODUCT AT ISSUE.
        Zebronics will provide support services to ‘out of warranty’ products, provided the said products and spare parts are available in its inventory. In case of lack of availability due to the products/spare parts not being manufactured any more by Zebronics (due to reasons attributable to advancement in technology, innovation, new product launch, etc.), Zebronics, at its sole discretion, may offer to provide the customer with an upgraded product or a refurbished product. The cost of the upgraded product or a refurbished product, which is not negotiable, may vary from product to product and the customer will be required to bear the same.

        *on-site warranty applicable to selected cities only.
        **Terms and conditions of warranty are subjected to change without notice .
        ***Some Monitors are coming with one year warranty also.
        ****While receiving product, if it is in very critical or non repairable condition; service center may try to repair it locally or can send to next level but if in case it can’t be repaired in natural condition (PCBA burnt/track damaged/rust etc.) then defective can be returned back to customer.
        *****Out of warranty product, once repaired from service center will carry 1 month warranty only.
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