Refund policy

Eligible Criteria for Returns & Replacement:

  • Product return/replacement requests have to be placed within 4 days of receipt of product delivery if the product is having any technical issues. Any requests beyond 4 days of receipt of product delivery are not accepted. 
  • A product will not be eligible for replacement owing to personal likes / dislikes / satisfaction / preferences / choices  in a product that has no damages / defects. Any physical damage or DOA (dead-on-arrival) not notified within 4 hours of receiving the product, any electrical surge or any damage caused by the customer/user, will not be eligible for replacement.
  • In case of Soundbars, Tower Speakers, Large Monitors - Onsite Support will be arranged to address any issues arising out of the product.
  • If any other technical issues arise from the product, kindly get in touch with our customer support team -> Contact Page
REFUND POLICY
  • The refund policy is applicable only for DOA products meaning dead-on-arrival.
  • Our Service Team shall check and arrange either for a new replacement, which is subject to the Product availability or a refund.
  • All products returned must be in their original condition with all original accessories, cables, remote controllers etc., and packaging intact.
  • Once we have acknowledged your request, we will raise a Reverse Pick-Up from our end.
  • Our logistics partners will then collect the package from your end (typically between 24-72 working hours) and arrange to ship the package back to us.
  • Upon receiving the product back, we will undergo a quality check (product must be in its original condition with all tags intact) and once approved we shall initiate your refund or exchange request. This process would take 7-10 working days.
  • If the product is found to be in working condition after quality check, the same product will be dispatched back.
  • Cancellation & Shipping charges will be levied on orders cancelled after shipped & upon delivery: Order value under 4999 - Rs.150, Order value between 5000 to 9999 - Rs.500, Order value Rs.10000 & above - Rs.750
  • By submitting the return request form, you agree to all the terms & conditions of Zebronics India Pvt Ltd.